Support Services

Tridant underpins customer investment in performance management and business intelligence solutions by providing a range of on-site customer services and helpdesk support options. Not only are we able to provide the highest level of support to our customers but we are capable and equipped to support any applications built on Cognos technology regardless of the version.

Our proactive support programme reduces the time taken to identify and fix potential problems and ensures high system availability. Tridant support services are tailored to meet the needs of each client organisation and offer independent guidance and expertise on such matters as software upgrades, application performance and system integration.

Tridant’s support services complement the support offered by IBM’s software group. From straight forward “how to” questions to concerns about application performance, Tridant provides support for your entire information management solution.

Application Managed Services

Tridant’s managed application services can supplement your staff, co-manage applications or even manage your entire set of Cognos applications. Our cross industry experience and extensive expertise in the IBM Business Analytics software portfolio provides a low-risk and cost effective option for the management of your performance management and analytic applications.